Refund policy

Order Cancellation

Before Shipment: Contact our customer support at support@wavenote.ai 
to cancel your order before receiving the shipment notification.
After Shipment: Order Cancellation is not allowed once you receive the shipment notification email confirming that the parcel has been dispatched.
You can start a return after the delivery. Please refer to the following "Return & Refund Policy" for details.

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

 

Return & Refund Policy

  （1）30 DAYS FREE-REASON RETURN POLICY
    If you are unsatisfied with your purchase for any reason, you can return it for a full refund within 30 days of receipt.
    • Please email support@wavenote.ai with (1) Your Order Number and (2) the SN(Serial Number) of the product.
    • The returned item(s) must be in good condition, maintain their original quality and function, and include all accessories and original packaging.
    • Refund Process: After we receive the returned item(s), we will inspect it within a few days. The refund will be processed within 5-10 business days, and you will receive a notification email once it's initiated. The actual time to receive the refund depends on your bank’s processing speed.

  （2）7 DAYS DOA RETURN POLICY
    If you receive a damaged, incorrect, or nonfunctional item, you can return it for an exchange or a full refund within 7 days of receipt.
    • Please email support@wavenote.ai with a detailed description of the issue. Include pictures or a video demonstrating the problem, and a picture of the entire package.
    • All returned item(s) must be in their original condition, without any signs of use, and must be sealed in the original packaging.
    • Return & Refund Process:
      • Please email support@wavenote.ai with (1) Your Order Number and (2) the SN(Serial Number) of the product.
      • Once we receive and inspect the returned item(s), we will process your refund or exchange immediately.

 

  （3）Damages and issues
    If a returned item is found to be damaged, missing components, or severely damaged in packaging, Wavenote reserves the right to deduct a portion of the refund based on the specific circumstances.

 

  （4）Refunds
    We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 3-5 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 10 business days have passed since we’ve approved your return, please contact us at support@wavenote.ai.